Refund Policy

1. Introduction

The refund policy of Clemaos Ltd outlines the conditions under which users may request refunds for provided services. By subscribing to our service, you agree to the terms of this policy.

2. Right of Withdrawal and Refund

• Refund period: You may request a refund if unsatisfied with our service within 30 days of your initial subscription date.
• Refund conditions: To be eligible, you must have used our service in compliance with our terms of use and not violated our policies.
• Request process: To request a refund, please email us at contact@clemaos.com with: Full name, Email address used for subscription, Reason for refund request, Any evidence of dissatisfaction or service non-compliance.

3. Non-Refundable Cases

Refund requests will not be accepted in the following cases:

• If requested after 30 days from the subscription date
• If the user violated our terms of use or policies
• For payments covering already elapsed service periods or renewed subscriptions

4. Refund Processing

• Processing time: Approved refunds will be processed within 7-10 business days of receipt.
• Refund method: Refunds will be issued via the original payment method unless otherwise agreed.
• Processing fees: No processing fees will be charged for refunds.

5. Subscriptions and Cancellations

• Auto-renewal: Subscriptions automatically renew every 30 days. You may cancel anytime before the next billing date to avoid future charges.
• Cancellation: To cancel, email contact@clemaos.com or cancel via your member account.

6. Contact

For questions about this policy or to submit refund requests, contact us at contact@clemaos.com or call +44 7520642525

7. Policy Modifications

Clemaos Ltd reserves the right to modify this refund policy at any time. Changes will be published on this page. We encourage you to review this policy regularly for updates.

Clemaos Ltd
71-75 Shelton St, Greater London,
London, WC2H 9JQ
Phone: +44 7520642525
Email: contact@clemaos.com