Privacy Policy

1. Introduction

This Privacy Policy explains how Clemaos Ltd (« we, » « us, » or « our ») collects, uses, stores, and protects your personal data when you use our web application. By using our service, you agree to the practices described in this policy.

2. Data We Collect

We may collect the following personal data:

• Identity Data: Name, email address, phone number, postal address.
• Payment Data: Card details or other payment information.
• Usage Data: Purchase history, preferences, login activity.

This data is collected to enable account registration, process payments, personalize your experience, and deliver our services.

3. How We Use Your Data

Your data is used to:

• Manage your user account.
• Process subscription payments.
• Personalize your experience.
• Send service updates, promotions, and relevant communications.

4. Legal Basis for Processing (UK GDPR Compliance)

We process your data based on:

• Contractual necessity (for payments and account management).
• Consent (for marketing and cookies, where applicable).
• Legitimate interests (e.g., fraud prevention, service improvements).

5. Data Sharing

We may share your data with:

• Payment processors (e.g., Stripe, PayPal).
• Advertising platforms (e.g., Google Ads, Meta) for targeted ads (with consent).
• Trusted service providers (e.g., lws for hosting).

We do not sell your personal data.

6. Data Retention

Your data is retained for:

• Active accounts: Until you request deletion.
• Inactive accounts: 7 days after cancellation (except where legal obligations require longer retention, e.g., financial records for 6 years).

7. Your Rights (UK GDPR)

You have the right to:

• Access, correct, or delete your data.
• Object to processing (e.g., marketing).
• Request data portability.
• Withdraw consent (where applicable).

To exercise these rights, contact us at contact@clemaos.com.

8. Data Security

We implement industry-standard measures (encryption, access controls) to protect your data. In case of a breach, we will notify the UK ICO and affected users within 72 hours if required.

9. International Transfers

Data may be transferred outside the UK/EEA (e.g., via lws). We ensure safeguards like Standard Contractual Clauses (SCCs) are in place.

10. Cookies

We use cookies for functionality, analytics, and ads. See our Cookies Policy for details.

11. Changes to This Policy

We may update this policy. Changes will be posted on our website, and we will notify users of material updates.

12. Contact Us

For questions or requests, contact:
Clemaos Ltd
71-75 Shelton St, London, WC2H 9JQ
Email: contact@clemaos.com
Phone: +44 7520642525